Customer Operations Coordinator (HBO / WO)

Vacancy Customer Operations Coordinator (HBO, 32-40 hours)

About Vital20

Vital20 is a fast-growing scale-up operating across Europe. With brands such as Go-Keto, Swiss Point of Care, Redmond (RealSalt & Re-Lyte) and Perfect Keto, we make longevity & metabolic health accessible to everyone.

We sell through our own webshops, B2B customers and platforms such as Amazon and bol.com. To support our growth, we are looking for a Customer Operations Coordinator for our Leimuiden (Netherlands) office.


The position

As Customer Operations Coordinator, you are the link between customer, sales and logistics. This is not a standard customer service vacancy: you combine customer contact with operations, coordination and process improvement.

You ensure that orders run smoothly, that contracts and data are in order and that cooperation with our warehouse and international partners runs smoothly. At the same time, you think along about how processes can be smarter and more scalable.


Tasks and responsibilities

  • Processing and coordinating business orders (B2B & e-commerce)
  • Managing contracts, NDAs, price lists and article data
  • Customer and supplier contact, including complaint handling
  • Monitoring stock and delivery times, identifying and resolving bottlenecks
  • Coordinating with our external warehouse (Deventer) and Amazon team (Berlin)
  • Analysing customer questions and order flows, implementing improvements
  • Drawing up work instructions and checklists for scalable processes


Profile candidate

  • HBO work and thinking level (business administration, commercial economics, logistics, office management)
  • 2-5 years' experience in an operational or coordinating role (e.g. customer operations, sales support, supply chain or logistics coordinator)
  • Analytical, accurate and strong in systems (Excel, ERP/CRM)
  • Service-oriented and solution-oriented: you look beyond today's demand
  • You want to learn, grow and make an impact in an international environment
  • Affinity with health, food or e-commerce is an advantage


What we offer

  • A versatile role in a dynamic scale-up environment
  • Many learning opportunities and growth perspectives towards Operations Manager
  • Working with international brands in the fast-growing world of metabolic health
  • A culture where we put plenty of AI and innovation to work smarter
  • Market-based salary (€2,800 - €3,600 gross p/m for full-time)
  • Location: Leimuiden, South Holland (easily accessible from Amsterdam, Leiden, The Hague, Utrecht)


Why this job suits you

This operations vacancy is ideal for a young professional with several years of work experience who is ready for the next step. You will combine customer operations with sales support and logistics coordination, in an organisation that is growing rapidly and making an impact in Europe.


Apply

Are you the Customer Operations Coordinator we are looking for?
Send your CV and motivation to: 📩 hr@vital20.com

Why work at Vital20?

Make impact

The work you do here directly helps people reverse diabetes, improve energy, and live longer, healthier lives.

Grow fast

We’re a scale-up where you learn quickly, take ownership, and grow into new roles.

Be yourself

Our team includes colleagues from all over Europe (and beyond) and we welcome all backgrounds, ages and identities.

Innovate responsibly

We embrace AI and new tools to work smarter, while always keeping people and customers at the center.

Balance matters

We focus on results and wellbeing, not on long hours.

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